Privacy Policy

1. Who We Are

HubGrowthLab ("we", "us", "our") is a digital growth agency operating from Dubai, UAE and New Delhi, India. We specialise in web design, HubSpot CRM, lead generation, SEO, and AI automation.

2. Information We Collect

Information you provide

• Contact details — name, email address, phone number, and company name submitted via forms or email.
• Project information — requirements, briefs, and files you share with us.
• Payment information — billing details processed through our secure payment providers.

Information collected automatically

• Device & browser data — IP address, browser type, operating system, screen resolution.
• Usage data — pages visited, time spent, referral source, clicks.
• Cookies & similar technologies — see our Cookie Policy for details.

3. How We Use Your Information

• To respond to enquiries and provide our services.
• To send project updates and relevant communications.
• To improve our website, content, and user experience.
• To analyse traffic and measure marketing effectiveness via Google Analytics and Google Tag Manager.
• To comply with legal obligations.

4. Legal Basis for Processing

We process personal data based on:

• Consent — when you submit a form or opt in to communications.
• Contractual necessity — to deliver services you have engaged us for.
• Legitimate interest — to improve our services and maintain site security.
• Legal obligation — to comply with applicable laws.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers — hosting, analytics, email, and CRM platforms (e.g., Google Analytics, HubSpot) that process data on our behalf.
• Legal authorities — if required by law or to protect our rights.
• Business transfers — in connection with a merger, acquisition, or asset sale.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined above, or as required by law. Contact and project data is typically retained for 3 years after the last interaction unless you request deletion sooner.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, email us at support@hubgrowthlab.com.

8. International Transfers

Your data may be transferred to and processed in India, the UAE, or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the revised policy.

13. Contact Us